FAQ

COVID-19

wags@wagandwonder.com. During this ongoing health crisis, please know that our thoughts are with those affected during this challenging time in our country and across the world.

Wag & Wonder is open & orders may take an extra 3-5 business to process while ourselves and our partners are taking the necessary precautions to ship your items safely . 

PLEASE NOTE: At this time, there may be additional shipping delays for all orders. This may add additional days to ship to those given during checkout. We are closely monitoring updates from our shipping providers and will post additional information if it becomes available. 

INTERNATIONAL ORDERS: We are seeing significant delays in regular mail systems at this time. 

Please feel free to contact us at any time at . If you need your order by a certain time, please contact us and we will do our best to accommodate you.

Shipping & Returns

In addition to the United States, we deliver to Canada, Mexico, New Zealand and Australia.

Domestic Shipping

We know how much you hate paying for shipping. That’s why we offer FREE standard shipping on all orders over $75. We also offer shipping via USPS and UPS where costs are based on your location. You can check the shipping costs at checkout by entering your zip code.

International Shipping

We offer international shipping through the United States Postal Service. Once packages arrive in the destination country, they will be handled by the local carrier. You can check the shipping costs at checkout by entering your postal code.

Duties, taxes, and additional fees depend on the country in which you live. These fees are the responsibility of the buyer. It is a good idea to contact your local customs office before placing an order so you do not receive any unexpected charges. If you refuse to pay customs fees and the package is returned to us, you will only receive a refund on 50% of the items purchased.

Ready-made items usually ship in 1-3 business days. Made-to-order items typically ship within 5-7 business days, and this will be noted in the item description. Please remember this is just an estimate and actual times may vary.

A tracking number will be provided to you in your shipping notification email.

We understand that sometimes things just don’t work out! We are very proud of our products and want you to love them as much as we do.  

WE ACCEPT RETURNS UNDER THE FOLLOWING CIRCUMSTANCES:

· Items must be unused, unwashed and hair-free.

· Returns must be postmarked within 30 days of the original ship date.

· Please include a note with your original order number and reason for the return.

Refunds will be issued to the original form of payment within 5-7 days of receipt less any shipping costs paid.

RETURN SHIPPING

Unfortunately, we don’t cover the costs for you to ship the product back to us unless we sent an incorrect or damaged item. In this case, we will provide you a return shipping label. We highly recommended that you use an insured and trackable shipping method when returning items because we cannot be held responsible for lost or damaged items during shipping. We are unable to provide return labels for international customers.

RETURN RESTRICTIONS

Unfortunately, we cannot accept returns on the following items:

· Items that have been opened, used, or consumed.

· Final sale items.

DAMAGED ITEMS

If you receive an item that is damaged upon arrival, please reach out to us at wags@wagandwonder.com within 7 days of receiving the product so that we can make this right for you.

Although we don’t offer direct exchanges, you can return any new, unused and hair-free item for a refund and place a new order. Please email us at wags@wagandwonder.com for an exchange shipping code.

We’re sorry to hear this! Please email us at wags@wagandwonder.com with your order number so we can get this straitened out ASAP.

Product & Care

Care instructions for individual products can be found on the relevant product page.

We are proud that all of our products are made in the USA.

Definitely! All of our products are as strong as any sold at a regular pet product store. Crafted with industrial sewing machine. We do recommend strong dogs and regular walkers wear a harness rather than a collar for their safety.

Other

Interested in carrying our products? Please check out our wholesale information.

Think your pup has what it takes to be a Brand Ambassador? Check out the details on how to apply.

Shoot us an email at wags@wagandwonder.com or DM us on Instagram @wagandwonder.